Why Should You Look
At Your Business from a 'Systems & Processes' Point-of-View?
you can't describe what you are doing as a process, you
don't know what you are doing.”
are how the work gets done in your business; how
products get manufactured; how customer service is carried
out. It's all about processes. If you don't have a process
for everything you do, and things are done this way one time
and another way the next, you're looking at one of the biggest
causes of low productivity and inefficiency in a business.
Inefficiency translates into higher costs and ultimately lower
profit. It's that simple.
Your business is made up of systems and
systems are made up of processes. It is nearly impossible
to achieve optimum system performance with flawed or inefficient
processes. That is why it's essential to constantly
work on improving your processes, eliminate waste, reduce
costs and increase efficiency.
Be a Better Boss: Stop Blaming
often blame employees for process issues that they actually
have no control over. We, the business owners or executives,
created our systems and processes and taught our employees
to work with them. If something takes too long, or results
in several mistakes along the way, it's not necessarily the
employee's fault. We told them to do it that way - we are
to blame.... Rather, we are responsible and accountable to
make things as easy and efficient for our employees as possible.
They will then be better able to do their work more efficiently,
which means more profit.
Looking at processes provides a
focal point for improving production rates, quality of product
and overall quality of service perceived and experienced
by our customers.
When you look at things from a systems
& processes point-of-view, you won't be so quick to judge
and blame employees, no one will take it personally, and you'll
find the root of the problem and replace it with something
more effective and efficient. You'll be a better boss and
your employees will thank you for it. So will your customers.
Cost Savings = Profit Improvement
By improving systems and processes, or
how things get done in your business, you will find many opportunities
along the way to reduce costs. You can reduce production time,
reduce supplier costs, correct faulty time-laden processes,
eliminate redundant tasks and so on. The leaner you make your
system and rely only on efficient processes, the more costs
you are eliminating and that means Profit Improvement.
Ensure Problems Never Resurface
When you think systematically, you're able
to correct business problems by creating a system that provides
a solution. You can then deal with problems in a way that
prevents them from resurfacing. You eliminate a faulty or
flawed process and replace it with an efficient one or eliminate
it altogether if it's found not to be necessary. I'm not saying
that you won't experience any problems but you will be able
to eliminate recurring problems from ever resurfacing.
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