Business Process Outsourcing Solutions:
Getting Things Done Faster, Better &
probably heard the expression: "Do what you do
best and outsource the rest." It's a cliché
by now and has lost a lot of meaning to most people. Though
most businesses are well aware of this philosophy, they don't
practice it or if they have, they found it didn't work out
as well as they'd hoped.
For starters, you need to focus
on what you do best and where you add most value to your customer. Investing in other areas of your business and performing routine,
non-core-competence functions is possibly wasting you a lot
of time, energy and money.
OPEX has been a proponent of outsourcing
for many years where it made $ense. In serving
our clients, call centres have been outsourced locally and
overseas, IT infrastructures (hardware, communications, help
desks etc) have been outsourced to major hardware vendors
or IT specialists, data entry has been outsourced to those
organizations that specialize in key strokes and imaging and
many more. All of them started off by asking the following
Why: It will save your organization time, energy & money to
free you up to create more from your core business.
What: Any function that is not what your customer considers your
main business. We'll help you decide what could be outsourced
and show you the positive effects it will have on your business.
How: Years of experience have taught us the hard lessons
to be learned in outsourcing as well as the good ones. We'll
get it done for you.
Who: You'll choose between at least 3 vendors and pick one that
makes sense not only financially but one that complements
your business and adds the most value to your company.
In most cases, the benefits
are almost immediate.
a real case example to illustrate:
Over 10 years ago an organization
contacted us to perform an analysis on its return mail.
Thousands of pieces of returned mail had vast ramifications
throughout the organization.
Customers didn't receive activation
information and that had a direct impact on their service
usage and that impacted revenues immensely.
Our analysis indicated that there
was an error rate of over 90% on data entry. 20+ individuals could not keep up with the
new applications and rushed the input of the data. Overtime
was out of control. Customers were livid. Executives were unhappy that little system usage created
OPEX contacted 3 vendors and within 21 days the entire data entry
operation was outsourced to an organization
that specialized in data entry – not only would
they key the application, another individual would rekey
the data to verify the information.
All data entry was completed
within 48 hours and data was transferred shortly thereafter
for upload into the corporate application.
The benefits were immediate:
- The data entry rate dropped from over 90%
to under 1%,
- Commissioned agent payroll could be executed 2 days
earlier thus making all courier schedules without
- Customers received their welcome package
and would use the service they subscribed to and
- Executives were happy with the monthly revenues.
two day analysis
created over $10 million dollars in monthly revenues.
You can experience similar results
we'd like to help you achieve them.
We Will Make
Easier & More Profitable for You.
Call us and
we'll show you how.